General
What does Inbox Prestige actually provide?
Inbox Prestige provides managed operations, not ad-hoc assistance. We run defined operational modules (support, workflows, CRM hygiene, reporting) through rules, ownership, and a fixed cadence—so work stays consistent and visible.
Are you a virtual assistant or outsourcing agency?
.No. We operate as a system-led operations partner. Work is delivered through documented workflows, quality controls, and weekly reporting—not individual task requests.
Who is Inbox Prestige best suited for?
Teams that need daily execution with control and visibility—typically SaaS, service businesses, and growing teams where volume has outgrown informal handling.
Scope & Delivery
What kind of work is included?
Only work that falls inside the agreed scope: defined tools, channels, volume, and modules. Each plan clearly states what’s included and what’s not.
Do you accept unlimited requests?
No. We don’t operate on unlimited or undefined requests. Delivery is scoped by volume, systems, and hours to keep execution reliable.
What happens if something is outside scope?
Out-of-scope items are flagged in the weekly report with a recommendation: add-on, plan upgrade, or separate scope.
Do you work 24/7?
No by default. Coverage windows are defined per plan. Extended or weekend coverage is available only under enterprise contracts
Plans & Pricing
How do I choose the right plan?
Plans are based on:
- Number of tools/systems
- Channels involved
- Daily volume
- Level of control and governance required
If unsure, request a Scope Review and we’ll recommend the cleanest option.
Can I upgrade later?
Yes. Most clients start with Core or Growth and upgrade as volume or complexity increases.
Do you offer custom plans?
Only for Enterprise engagements. Core plans are standardized to maintain quality and predictability.
Is there a setup or onboarding fee?
Yes. One-time onboarding covers system review, workflow alignment, access setup, and reporting configuration.
Operations & Process
How does daily work actually run?
Work runs on a daily cadence with:
- Priority rules
- Clear ownership
- Escalation paths
- Closure tracking
Nothing is “handled casually” or left without visibility.
How do escalations work?
Escalations follow predefined rules. Critical items are surfaced with context and recommended next steps—final decisions stay with you.
How do you ensure consistency?
Through SOPs, approved templates, QA sampling (where included), and controlled change management.
Do you document workflows?
Yes. Workflow documentation and SOPs are maintained within plan scope, with a change log for updates.
Reporting & Visibility
What does the weekly report include?
Every weekly report follows the same format:
- Completed work
- Open items
- Risks / blockers
- Approvals needed
- Next-week priorities
This keeps leadership visibility consistent.
Can I get custom dashboards or real-time reporting?
Not by default. The focus is decision-ready weekly reporting. Custom dashboards require separate scope.
AI & Human Execution
Do you use AI?
Yes—AI-assisted, human-run. AI supports speed and consistency; humans own decisions, quality, and accountability.
Is my work handled only by AI?
No. AI never operates independently. All execution follows human-approved workflows and quality standards.
Will AI change how my brand communicates?
No. Brand tone, policies, and escalation rules are defined by you and enforced consistently.
Tools & Systems
Which tools do you work with?
We commonly work with Gmail, Outlook, Zendesk, Intercom,Make,HubSpot, Pipedrive, Notion, Slack, and others.
If you use a different tool, we can usually adapt—scope dependent.
Can you manage multiple tools?
Yes, within plan limits. Multiple systems or CRMs typically require Growth or Enterprise scope.
Security & Access
How do you handle access?
Access is granted using least-privilege rules. We recommend password managers like 1Password or Bitwarden.
Do you sign NDAs?
Yes. NDAs are available upon request, especially for enterprise engagements.
Is my data shared or reused?
No. Your data is used only for your operations and never shared across clients.
Communication & Changes
How do we communicate?
Primary communication is async (email/Slack). Decisions and changes are documented—no reliance on memory.
Can I request changes to workflows or templates?
Yes. Changes go through a controlled review and are logged. Unlimited or frequent changes may require a plan upgrade.
Who do I contact for urgent issues?
Urgent items follow the defined escalation path agreed during onboarding.
Enterprise
What makes Enterprise different?
Enterprise plans add:
- Governance layers
- QA and coaching programs
- Reliability monitoring
- Dedicated Ops Pod (if selected)
These are built for scale, not just volume.
What is an Enterprise Ops Pod?
A dedicated operations pod running your scoped workflows with defined service targets, escalation rules, and leadership reporting.
Billing, Cancellation & Contracts
Is there a long-term contract?
No long lock-in by default. Enterprise engagements may have minimum terms due to dedicated resourcing.
Can I cancel?
Yes, with notice as defined in your agreement. We ensure clean handover and access revocation.
Do you offer refunds?
We don’t offer refunds for work already delivered. Scope and expectations are aligned upfront to avoid surprises.
Final clarity
What are you NOT buying?
- Unlimited, undefined tasks
- Strategy consulting
- 24/7 unmanaged coverage
What ARE you buying?
A structured operations layer with rules, ownership, cadence, and visibility—run professionally.